@admin: Then that’s a choice you make. You stick to an ISP that doesn’t take security/anti-spam seriously, then you will end up getting blacklisted (on more than just uceprotect)..

What in incredible patronizing attitude. We take security very seriously but unfortunately we have users that do not understand this. Once problems have been discovered, we swiftly correct them but by then the damage is already done. If a user accidentally discloses their password through a phishing attack, how are we supposed to know about this BEFORE the messages get sent out? We are an ISP with 1000s of users on our mailservers so your suggestion to switch to an ISP that takes security seriously is quite frankly ridiculous.

We closely monitor our mailservers and have automated alerts if mailq lengths are unusually high but it is quite likely that in this situation 100-200 spam emails can get through before we detect it.

We are absolutely NOT going to pay this extortion racket in order to be delisted. You appear to feel that you can defend the indefensible which suggests to me that you are a shill.

Your ISP should either start taking security/abuse seriously (as mentioned in my earlier comment), and if they don’t, you should switch to an ISP that does.

The comments on this blog are funny by the way:
> “becouse its worker go to vacation and set autorespond about that.”
Auto responders are horrible, especially if they reply to SPAM.
E-Mail can be forged to be from ‘victim@domain.tld’, so you are effectively amplifying the attack and sending e-mails to innocent users who have nothing to do with it.

- “due to an infected pc”
How about taking security seriously? Your infected PC most likely sent out thousands of SPAM emails, and hence has been listed for 7 days. Seems equal to me.

- “my provider had some ranges that were infected”
So your provider has to block port 25, run anti-spam on their network (outgoing), educate their customers on security and terminate abusive ones.

- “due to 1 or 2 user in our ip range get blacklisted.”
How about taking security seriously? Your infected PC most likely sent out thousand of SPAM emails, and hence has been listed for 7 days. Seems equal to me.

- “this from about 1700 perceived spam emails.”
1700 SPAM emails and you find it odd they blacklist you for 7 days? Softlayer should take abuse seriously and act upon every single complaint they get.

- “some dodgy African spammer hacked into one of my users accounts”
How about taking security seriously? Your users account was most likely used to sent out thousands of SPAM emails, and hence has been listed for 7 days. Seems equal to me.

Simply put: take security seriously, take abuse seriously and you won’t be listed on any blacklist whatsoever. Stop helping spammers send out SPAM and make this world a better place.